Notice: Production time for adhesive decals is not affected by Covid-19 and orders are produced and shipped in 1-2 business days. Aluminum signs, however, are facing significant delays at this time. Please contact us for the latest information concerning your potential order of aluminum signage.

Frequently Asked Questions

Why should I order from Big Cat Carolinas?

We focus on the most popular standard and semi-standard signs which keeps costs down for our customers. At the same time, our products are made with quality materials and workmanship and are built to last. We are in the business of providing great products at competitive prices rather than cheap materials with the lowest possible price. We believe that in the long run our customers will get a better value and longer lifespan when purchasing our signs.

How do I contact Customer Service?

Big Cat Carolinas handles customer service best via email. Feel free to email bigcat@bigcatcarolinas.com and type Customer Service Request in the Subject field or you can complete the contact form under Help Center in our Menu.

Can I get help from a real person?

Absolutely! You may call us at (704) 408-4309 during the hours of 9 am – 6 pm (Eastern Standard Time), Monday through Saturday. If we are unable to accept your call, we are likely assisting other customers. Please leave us a message and we will return your call promptly.

Can I save my Shopping Cart?

Yes! You can register as shopper on this store and save your shopping cart for later use. Add the items you would like to save in your cart, then register and save your shopping cart from the Shopping Cart page.

Does Big Cat Carolinas charge sales tax?

Big Cat Carolinas collects sales tax when required by law. Sales tax is automatically calculated for orders, respective of the customer’s tax region.

What should I do if my organization is tax-exempt?

Send us your tax exemption certificate via email (bigcat@bigcatcarolinas.com) prior to placing your order. We will deduct sales tax from your order after verifying your certificate. Failing to send us your tax-exempt certificate may delay your order. We are unable to remove sales tax from an invoice after an order has been shipped.

Is there a minimum order for online purchases?

There is no minimum order for online purchases; however, you may receive a special offer such as free shipping if a minimum order is made. Check the site for any current promotions of this type.

How do I know Big Cat Carolinas received my order?

When you place an order, you will receive an order confirmation via email within a few minutes. Some email servers block emails from unknown servers. If you do not receive an order confirmation email, please check your junk, spam, deleted folder(s), or quarantine list.

Occasionally, a credit card will be declined for a variety of reasons. In such a situation, either email us at bigcat@bigcatcarolinas.com or call at (704) 408-4309.

How long will it take for me to get my signs?

Big Cat Carolinas, LLC has signs made to order, and therefore, considering order placement, production time, shipping, and delivery, it can take approximately 1-3 weeks from the time you complete your order before you will receive your signs. Some companies focus on speed of delivery, whereas Big Cat focuses on quality, price, and customer service.

How do I change an order I submitted to Big Cat Carolinas online?

Orders are processed immediately and therefore we are unable to accommodate order changes or cancellations. Erroneously ordered standard items must be returned after delivery and a restocking fee will apply. Erroneously ordered custom or semi-custom signs may not be returned, refunded, or exchanged.

What do I do if I ordered the wrong items?

Contact our Customer Service immediately. Email us at bigcat@bigcatcarolinas.com or call us at (704) 408-4309 during the hours of 9 am – 6 pm, Monday through Saturday, EST.

What do I do if Big Cat Carolinas sent the wrong items?

Contact our Customer Service immediately. Email us at bigcat@bigcatcarolinas.com or call us at (704) 408-4309 during the hours of 9 am – 6 pm, Monday through Saturday, EST.